Paraplanning Manager

Strategic Leadership & Operating Model

• Own and evolve a firm-wide paraplanning operating model aligned to growth, risk, and regulatory expectations
• Provide senior leadership and direction to regional paraplanning leaders
• Act as a senior escalation point for complex or sensitive paraplanning matters
• Lead paraplanning teams across multiple locations, both remotely and in person

Performance Management & Oversight

• Design and manage paraplanning KPIs and management information (MI), leveraging CRM and workflow systems
• Monitor capacity, productivity, turnaround times, and quality indicators across regions
• Deliver clear, insightful reporting to senior management to support decision-making

Technical & Regulatory Governance

• Provide senior-level technical oversight across paraplanning activity
• Oversee complex and high-risk advice areas, including escalation and challenge where required
• Ensure templates, processes, and technical guidance remain compliant, consistent, and up to date
• Maintain strong regulatory awareness and embed effective risk management controls

People Leadership & Development

• Lead, coach, and appraise senior paraplanners and paraplanning leaders
• Oversee onboarding, training, and ongoing technical development frameworks
• Support succession planning and long-term capability development
• Act as a mentor and technical role model within the paraplanning function

Change & Continuous Improvement

• Lead paraplanning-related change initiatives and process improvements
• Support implementation of regulatory, legislative, and operational changes
• Drive consistency, scalability, and best practice across regional teams

Risk & Escalation Management

• Manage senior escalations, quality concerns, and potential complaints
• Ensure risks are identified early, mitigated appropriately, and escalated when required

Hands-on Technical Capability

• Maintain strong technical knowledge across all areas of financial planning
• Step into complex paraplanning cases when required for oversight, training, or capacity support

Skills & Experience Required

• Extensive experience in paraplanning within a regulated financial planning environment
• Significant people management experience, including leadership of senior team members or managers
• Strong stakeholder management skills, operating comfortably at senior leadership level
• Data-driven approach to performance, capacity, and risk management

Qualifications

• Minimum Level 4 Diploma in Regulated Financial Planning (RO1–RO6)
• Chartered status (or working towards) preferred

Why this role?

This role offers the opportunity to:

• Shape and lead a national paraplanning function
• Influence operating model, quality, and governance at scale
• Operate as a true senior leader within a growing, advice-led business