Ongoing Monitoring Lead

As an Ongoing Monitoring Lead, you will play a critical role in defining the standards to monitor the ongoing behaviour of our members to protect the financial services infrastructure from unwanted behaviour, enforce Teya policy, protect against fraud, and ensure Teya maintains compliance with AML regulations actively supporting Teya’s commitment to prevent financial crime. The role will cover transaction and other monitoring of member and their behaviour and external information about our members, and subsequent in-depth investigations of monitoring flags and risk issues and events. The monitoring team also performs periodic refreshes of KYB / KYC data held on members.

Key accountabilities

• Transaction and Member Monitoring. Create the team's training on suspicious behaviour and transaction patterns as well as roll your sleeves up and review alerts where required.

• KYC / KYB Refreshes. Advise on best practices in the area and be able to roll your sleeves up and conduct refreshes as required.

• Trend Analysis. Proactively analyse data on identified trends and suggest new transaction monitoring rules to the second line teams.

• Member Escalations. Manage escalation processes from the team within the first line and to the second line teams.

• Rule Setting. Be responsible for proposing, reviewing, and refining customer monitoring rules to enhance risk detection and mitigation. Continuously assess rule effectiveness and suggest improvements based on data insights and emerging trends.

• Collaborative Communication. Produce relevant reporting to senior management and build strong relationships with internal stakeholders, sharing insights and fostering a culture of ongoing monitoring risk management.

• Process & System Optimisation. Proactively identify potential areas of improvement and automations and work closely with the product and second line teams to scope and implement.

• Horizon Scanning. Keep abreast of upcoming regulation change and assess how it may impact upon departmental tasks and present suggestions to the second line teams.

• Strategic Support. Work closely with the First line operational risk leader and other areas of the First Line Operational risk function to assist in ad-hoc projects.

Candidate Profile

• A minimum of 5 years of experience working in transaction monitoring / ongoing monitoring roles in payments and or business banking.

• Hold an AML qualification such as ICA or ACAMS or equivalent. • A deep understanding of the card acquiring and business banking space. • Strong knowledge of both the UK and EU AML regulations. • Strong data analysis skills with the ability to extract insights using SQL. • Excellent communication and teamwork skills. • Highly organized and unafraid to challenge and motivate both yourself and your team. • Highly motivated and enthusiastic individual who thrives working in a fast-paced environment.

Role location

The role is based in London.